Переклад з англійської

Задание:Перекласти на українську: The users are usually no more specialized in certain administrative procedures. The generalsit in the Frontoffice, which serves citizens and/or customers, can fall back on information that exceeds the norrnal range of documents, because the electronic documents can be attached with pictures, plans and tones. In particular processes in the BackOffice, which don't havе a direct interface to the citizen, can be arranged to an extend local independent. Thus new possibilities are developped regarding the organizational and work structures. Public Private Partnerships become more important by Telecooperation, e-mail, video conferences etc. The setting-up of decentralized customer centers is a further important step to make a comprehensive service from the different levels of the administration possible for the citizens. At this center contacts to other authority-strange instituions and companies can be established. The customer center can function as a central approach place for the citizens and administrative internally as a Frontoffice, in which the request can already be received and worked on oriented by the citizens current life situation. These centers are suitable as outriders to the virtual market place and are also ideal for the linkage of local economy, citizen and administration and can represent thus a crucial economic location factor. Some important characteristics of a customer center for the dministrations are among others: • Bringing together citizen requests and achievment creators (matching) with a spatial concentration of customer-intensive achievements, • Passing on requirements (routing), if no locking treatment of the inquiry is poossible in the Front office • For all competence and comprehensive consultation and information with good accessibility (customer friendly opening times) • Virtual city hall: Support of the customers on use of modern media The customer centers and the possibility to handle administrative services via the InterNet, are making the conversion of the above described "One-Stop-Government" possible. Apart from these concrete conceptions of a short to medium-term development, the goals of the administrative reorganization through Government within the next three years reached to be • Leaving the project stage of Government, • Consultation of public services effected to large extent by means of the InterNet, • Support of numerous business processes via net-based technologies, • • Reaching a larger need orientation of the virtual administration for the citizens, • • The procurement in the public sector is handled with priority by the InterNet, • The implementation of eLearning. Thus three strategic principal purposes of eGovernment can be reached: • Improvement of the service quality for the customers, • Increase of the efficiency concerning public services, • Use maximization for the citizens. 4. THE EXAMPLE FREE HANSEATIC CITY OF BREMEN The presentation of the general development and individual components of eGovernment in Bremen achieved at supraregional and European comparison competitions honors for its exemplary innovations. With "Bremen online services (BOS)" the city created an own organization, which developed the program "Governikus" which contains the following components: Signature, Interfaces, System Services, User Services, Safety, Payment and Transport. In other Municipalities this is the basement and provides the following services in different ranges: Government-to-Government (G2G) • Teleworking • Conversion of documents to IT-applications (data bases) • InterNet options at all working places • Equipment of all working places with IT and cross-linkings • • Introduction of an information-network with common files, listings, discussion, plannings administration of resources etc., • • Introduction of SAP, Government-to-Business (G2B) • Public advertisements, • Building requests, • Tax affairs, . _.,,^ • Economic settlements, • Land registers, property and afairs of land register, • Online Information register, Government-to-Citizen (G2C) • Registration Change of residence, • Change in family affairs, • Car driving-permissions, • Training and study affairs, • Leisure offers, date and map service, • Money and exchange services, • Tax affairs (ELSTER, automatic formulars), • Early election preparations, • Citizen information systems, • City portals. Beside the creation of technical facilities such as arrangement of the working places with IT-systems, legal bases had to be created. For example • European Union guidelines, • Signature law and signature regulations, • Laws against restraint of trade in the civil sector, • • Administrative proceeding laws in the administration. With the help of electronic systems in the sense of the signature law the integrity and authenticity of electronic documents can be determined. With the cryptologie technic it can be prevented that others can receive unauthorized knowledge of the documents. The co-operation with institutions is very widespread in Bremen. For example banks, cultural form (portal). Customer customer Point of access registration department Information request\request filling\transport and waiting time\file-reference assignment\ transport and waiting time\request check\request-treatment\payment order\ transport and waiting time Frontoffice backoffice 1 backoffice 2 Customer customer Point of contact (internet, callcenter, Servicestore etc.) Information request\ request filling\ file-reference\ request treatment\payment order